MEL'S FAQ
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Q: If the offical cut-off time is 9:30a.m., for box lunches, why do I have to place my online order by 8:27a.m.?
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A: We call you and confirm every online order. If you don't receive a call, you should call us to see if the order was successfully placed online. Because of the volume of orders in the morning we have set the 8:27a.m. deadline to allow us enough time to call and confirm your order.
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Q: Why is my invoice price different than the online price estimate?
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The acutal delivery/billing zipcode may be different than the zipcode entered online, your company is tax-exempt or you changed your order when your order was confirmed by phone.
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Q: Where can I find nutritional information about your menu items?
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Contact us a 206 467 8875 and we will fax or email you the ingredient information for any of our products.
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Q: The company I work for is tax exempt, what do I do?
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Call our accounting department at 206 224 9943.
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Q: How do I establish a Mel's billing account?
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Contact us a 206 467 8875 or email us and request a credit reference/billing information form. Normally, it takes no more than two days to setup a billing account.
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